Return Policy

Return Policy

Due to the custom nature of our products, we do not accept returns or exchanges. Please carefully review product details, including size and color, before placing your order.

Eligibility for Returns

• Non-returnable items: All LED signs are custom-made upon order and are not eligible for return or exchange.

• Damaged or defective items: If your product arrives with a manufacturing defect, shipping error, or other flaw caused by us, we will evaluate the issue on a case-by-case basis.

• Customers must provide a clear photo of the defect or damage when reaching out.

• Depending on the situation, we may issue a replacement, a full refund, or an exchange.

Cancellation Policy

• Orders cannot be canceled after the 48-hour cancellation window. After this period, all sales are final.

Shipping Costs

• Initial shipping charges are non-refundable unless the product is defective or an incorrect item was sent.

• Return shipping costs are the responsibility of the customer unless the error was on our part.

Non-qualifying Defects

• Minor cosmetic issues, such as small scratches or packaging damage, do not qualify as defective and are not eligible for returns or refunds.

For any issues related to defects or damage, please contact us promptly with supporting photos for review.